Helson Creative Brand Specialist Frequently Asked Questions

“Got a question? We’re here to answer!”

If you don’t see your question here, drop us a line on our Contact Page.”

Services

  • Yes. We’re a full-service agency and we take care of everything from internal branding to marketing campaigns – we can take care of it all.

  • In the broadest terms, our projects include an initial creative stage, typically two amendment stages and a final proof for sign-off. This process can vary slightly, depending on the nature of the project and additional amendment stages can be quoted upon request.

  • It’s not essential to meet in person these days as technology allows for projects to be managed via phone, email and video chat, but we’re always happy to pop into your environment to meet you and the team!

  • Yes we do, please just let us know what you require and we can add this to your proposal.

  • We will do whatever we can to ensure we meet a tight deadline, we’ve been trading for over 5 years and we’ve not missed one yet!

  • It is very important to us that you are happy with the work we provide to you. Our briefing process ensures that cases like this are extremely rare, but if for any reason you are not satisfied with the quality of the work, we will revisit the brief with you, check we agree on it and ensure that all problems with the work are resolved.

 

Payment

  • A settled deposit is required prior to commencing a project. This is typically at 25%-50% of the total quotation, depending on the specifications. Payment for larger projects will be broken down into milestone instalments. Our payment terms are 14 days.

  • You can pay by bank transfer (BACS). We do accept cash, cheques and all major credit cards via PayPal, but a 3.4% card fee will be added to your bill.

  • Yes. The price you are quoted will be the price you pay, unless the scope of the brief changes during the project.

  • We totally understand the importance of cash flow and we’re more than happy to discuss breaking down payments over a number of months if this helps. Just ask at the quoting stage.

  • Firstly, let us know as soon as possible. We will need to charge for any work carried out after we received your approval to proceed, but of course, if we haven’t started then there will be no charge.

Have a project in mind?